Privacy Policy
Last updated: January 2026
Grace RCM Solutions (“we,” “our,” or “us”) respects your privacy and the privacy of the patients and practices we serve. This policy explains what information we collect, how we use it, and the rights you have.
Information We Collect
We collect information you provide directly to us, such as your name, practice name, email address, and phone number when you request a billing audit, use our free tools, or contact us through our website.
As a business associate to healthcare providers, we may also handle Protected Health Information (PHI) on behalf of client practices, governed by a signed Business Associate Agreement (BAA) and HIPAA requirements.
How We Use Your Information
Information collected through our website is used to respond to your inquiry, provide the services you request, and improve our website and offerings. We do not sell or rent your personal information to third parties.
Text Messaging (SMS) Communications
If you opt in to receive text messages from Grace RCM Solutions (for example, appointment reminders, billing audit follow-ups, or customer support), the following applies:
- By opting in, you consent to receiving SMS messages from Grace RCM Solutions.
- Message and data rates may apply. Message frequency may vary.
- Reply HELP to any message for assistance, or call us at (888) 301-7212.
- Reply STOP at any time to opt out of receiving further text messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We maintain administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of the information we handle, consistent with HIPAA requirements where applicable.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to applicable law and any record-keeping obligations we have as a HIPAA business associate.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
Questions about this Privacy Policy can be directed to Info@gracercmsolutions.com or (888) 301-7212.
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